FAQ

FAQ

Frequently Asked Questions

Quick answers about who we are, ready-stock orders and customization — anything else, just message us.

Custom home storage collection
Custom home storage options
Quality control and documentation
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About HANZEN Home
Who we are and what we supply
1. Who is HANZEN HOME?

HANZEN HOME is operated by Shantou Hanchen Home Furnishing Co., Ltd., a China-based supplier of home organization and storage products. We work with manufacturing partners to serve importers, wholesalers, retailers, e-commerce sellers, and brands worldwide.

2. What products do you offer?

Our range includes jewelry organizers, cosmetic and makeup organizers, office and desktop organizers, bedroom and wardrobe storage, closet, drawer and cabinet organizers, bathroom storage, living room storage, under-bed storage, kitchen and household organizers, music boxes, and other storage products. Contact us with your target category, product photo, or idea, and we can recommend suitable items.

Ready-Stock Products & Orders
MOQ, mixed orders and dispatch
3. Do you have ready-stock products?

Yes. Ready-stock options are available for selected products. Availability may vary by item, color, size, and season. Send us the product number, photo, or required quantity so we can check current availability.

4. What is your minimum order quantity (MOQ)?

Ready stock: MOQ starts at 20 pieces per model.
Custom logo & color: MOQ from 200 pieces per model.
New tooling & structural customization: MOQ from 1,000 pieces, confirmed by design, material, process and packaging requirements.

5. Can I place a mixed order?

Mixed orders may be available, especially for ready-stock products. Please send us your selected items, quantities, and destination. We will confirm the applicable MOQ, carton quantities, availability, and shipping options for your order.

6. How quickly can you ship ready-stock products?

Ready-stock orders are generally dispatched within 3–7 working days after the deposit is received. The schedule depends on stock availability, order quantity, packing and labeling requirements, inspection arrangements, and shipping method. We will confirm the estimated dispatch date before order confirmation.

Customization & Product Development
OEM/ODM, sampling and packaging
7. Do you offer OEM and ODM services?

Yes. We support OEM and ODM projects for home organization and storage products. Depending on the product, options may include logo printing, private labeling, color or material changes, size or structure adjustments, custom packaging, barcode labels, hangtags, inserts, and carton marks.

8. Can you develop products based on our idea, drawing, or sample?

We can review projects based on sketches, reference images, technical drawings, physical samples, or functional requirements. We will assess feasibility with the relevant manufacturing partner, including materials, tooling requirements, sample costs, MOQ, lead time, and packaging options.

9. What is the lead time for customized products?

Lead time depends on the product, design, materials, tooling requirements, order quantity, packaging, and production schedule. We will confirm the production timeline after reviewing the project and, where applicable, approving the sample.

10. Can you customize packaging?

Custom packaging may be available for selected products and order quantities. Options can include color boxes, printed boxes, mailer boxes, display packaging, polybags, labels, hangtags, barcode stickers, inserts, carton marks, and customized master cartons. Availability and MOQ depend on the product and order size.

Payment Methods

We accept the following payment methods for sample orders, deposits and small-batch orders:

T/T Bank Transfer
30% deposit, 70% balance before shipment. Preferred for bulk orders ≥ 500 pcs.
PayPal
Accepted for sample orders and deposits. Click here to pay via PayPal →
L/C at Sight
Available for large orders ≥ $50,000.
Contact Us
WhatsApp: +86 158 7535 9483
Email: yaolizhu@hanzenhome.com

Inside Our Factory

Workshop tours and everyday production operations.

Workshop Tour - Sewing & Operations
Factory & Warehouse - Material Storage - Production Floor

Tour Our Showroom & Sample Workshop

3600m² factory · 350+ ready-stock models

Custom orders and lead times Custom home storage factory and development