FAQ

  1. Who is HANZEN HOME? HANZEN HOME, operated by Shantou Hanzen Home Co., Ltd., is a professional supplier of home organization and storage products. We work closely with qualified factories across China to offer practical, attractive, and market-ready storage solutions for global importers, wholesalers, retailers, e-commerce sellers, and brands. Our product range includes jewelry organizers, cosmetic storage, office organizers, bedroom storage, closet and cabinet organizers, desktop organizers, bathroom storage, living room storage, under-bed storage, and more.
  2. What products do you offer? We offer a wide range of home organization and storage products, including: Jewelry organizers and storage boxes Cosmetic and makeup organizers Office and desktop organizers Bedroom and wardrobe storage Closet, drawer, and cabinet organizers Bathroom storage solutions Living room storage products Under-bed storage Kitchen and household organizers Customized storage products and packaging Please contact us with your target category, product photo, or idea, and we will recommend suitable items from our collection. Stock Products and Orders
  3. Do you have ready-stock products? Yes. We have a large selection of ready-stock home organization products with attractive designs and stable supply. Stock availability may vary by item, color, size, and season. Please share the product number, photo, or required quantity with us for the latest stock confirmation.
  4. What is your minimum order quantity? For ready-stock products, the MOQ generally ranges from 40 to 200 cartons per item, depending on the product type, packaging, and inventory condition. For customized or newly developed products, the MOQ will be confirmed according to the product design, material, production process, and packaging requirements.
  5. Can I place a mixed order? Yes. Mixed orders are welcome, especially for ready-stock products. This allows you to build a broader product assortment while keeping your purchase flexible. Please provide your selected items, quantities, and destination, and we will suggest a practical order plan based on MOQ, carton quantities, and shipping efficiency.
  6. How quickly can you ship ready-stock products? After payment is confirmed, ready-stock products can usually be dispatched within 3 days. The final dispatch date depends on stock availability, order quantity, packing requirements, labeling, inspection arrangements, and the selected shipping method. We will confirm the schedule before order confirmation. Customization and Product Development
  7. Do you offer OEM and ODM services? Yes. We support OEM and ODM projects for home organization and storage products. Our services include product development, material and color customization, size and structure adjustment, logo printing, private labeling, custom packaging, barcode stickers, hangtags, inserts, carton marks, and other branding requirements.
  8. Can you develop products based on our idea, drawing, or sample? Yes. We can support product development based on your sketches, reference images, technical drawings, physical samples, or functional requirements. Our team will evaluate the feasibility of the project with our factory partners, including materials, tooling requirements, sample cost, MOQ, lead time, and packaging options.
  9. What is the lead time for customized products? Customized products generally require 25–40 days after sample approval and order confirmation. The exact lead time depends on the product’s complexity, material sourcing, mold or tooling needs, production quantity, packaging requirements, and production capacity. We will provide a confirmed production schedule for each project.
  10. Can you customize packaging? Yes. We offer custom packaging solutions for OEM and ODM orders. Options may include color boxes, printed boxes, mailer boxes, display packaging, polybags, labels, hangtags, barcode stickers, inserts, carton marks, and customized master cartons. Available options and MOQ depend on the product and packaging specification.
  11. Can I order samples? Yes. Samples are available for quality review, product testing, photography, and market evaluation. Sample charges and shipping costs depend on the item, quantity, customization needs, and delivery address. In certain cases, the sample fee may be discussed for deduction from a confirmed bulk order. Quality and Compliance
  12. How do you control product quality? Quality control is managed throughout the production process. Our factory partners have dedicated QC departments that inspect products from development and material selection through production, packaging, and final shipment. Our quality-control process may include: Material and component inspection In-process QC checks during production Appearance, size, function, and assembly inspection Packaging and carton inspection Final full inspection before shipment We aim to ensure that all shipped goods meet the agreed quality standard and are in good condition before leaving the factory.
  13. Can your products meet environmental and testing requirements? Yes. Our factory partners can select materials that meet common export-market environmental and testing requirements. Please tell us your target market and required standards before confirming the order, such as REACH, RoHS, CPSIA, California Proposition 65, or other applicable requirements. We will assess suitable materials and available testing options with the factory.
  14. Can you arrange third-party inspection? Yes. Third-party inspection can be arranged before shipment upon request. You may appoint your own inspection company, or we can help coordinate the inspection process. Please confirm the inspection standard, timing, and acceptance criteria in advance. Applicable inspection costs will be quoted separately. Payment and Shipping
  15. What payment methods do you accept? We commonly accept T/T bank transfer. Other secure payment methods may be available depending on the order value, buyer location, and agreed cooperation terms. Payment terms for ready-stock products and customized orders may differ. The applicable terms will be confirmed in the formal quotation or proforma invoice.
  16. Which shipping methods do you support? We can support sea freight, air freight, express delivery, and shipment through your nominated freight forwarder. We can quote under commonly used trade terms such as EXW, FOB, CIF, or DDP where applicable. Please provide your destination country, port, postal code, or warehouse address for an accurate shipping recommendation.
  17. Can I use my own freight forwarder? Yes. You are welcome to use your own freight forwarder. We can coordinate pickup, prepare packing information, and work with your logistics team to help ensure a smooth shipment process. Product Information and After-Sales Service
  18. Can you provide catalogues and product photos? Yes. We can provide catalogues, product details, dimensions, packing information, and available product images for selected items. Please let us know the product categories or item numbers you are interested in. We will send the relevant information for your review.
  19. What should I do if there is a quality issue or shipping damage? Please inspect the goods upon receipt and contact us promptly if you find any quality issue, shortage, or shipping damage. To help us investigate efficiently, please provide photos or videos, carton labels, quantity details, and order information. We will review the case with the relevant factory and work with you on an appropriate solution according to the confirmed order terms.
  20. How can I get a quotation? Please send us the following information: Product number, photo, or product link Required quantity per item Preferred color, size, material, or packaging Whether you need ready-stock products or customization Destination country, port, postal code, or warehouse address Required testing, certifications, or compliance standards, if any We will recommend suitable products and provide the relevant MOQ, lead time, packing details, pricing, and shipping options. Contact Us HANZEN HOME Shantou Hanchen Home Furnishing Co., Ltd. Website: https://hanzenhome.com Email: mailto:304278264@qq.com WhatsApp / Tel: https://wa.me/8615875359483 WeChat: 15875359483 Address: Unit 1, 5th Floor, Row 3, Waijing Industrial Zone, Dahao Subdistrict, Haojiang District, Shantou City, Guangdong Province, China Response Time: We usually reply to inquiries within 2 hours during business hours. Ready to source your next home organization collection? Send us your product requirements, expected quantity, and destination. Our team will recommend suitable products and provide a professional quotation.